Digital product leader working in hospitality technology, living in NYC and married to Jess.

Curriculum Vitae:

JUNE 2020 - PRESENT

JUNE 2020 - PRESENT

Teaching undergraduates Hotel Distribution and Channel Management at Jonathan M. Tisch Center of Hospitality at NYU School of Professional Studies

JULY 2019 - JUNE 2020

Lead web product and digital marketing for our hotel brands (Ace Hotels, Sister City, Maison de la Luz), 11 restaurants, 2 bars, 3 theaters, and an online retail store.
Manage web development, digital design, distribution technology, and systems architecture.
Oversee the strategic planning for a systems overhaul to reduce costs and improve guest experience.
Proposed and managed the transition to a new booking system that increased conversions, enabled features like multi-language, currency, online itinerary management and multi-room booking.
Relaunched digital marketing resulting in a 60% increase in ROIC.
Developed and introduced BI tools, data and insights dashboards with key metrics for stakeholders.

JULY 2018 - JULY 2019

Butler’s digital platform enables hotels to outsource their room service and catering by delivering F&B from hotel kitchen hubs to surrounding properties.
Lead the team who won an Indie Hotel Award 2019 for Best Technology Product.
Delivered a 2.5x increase in kitchen throughput with 12k deliveries from 2 hubs to 4k rooms.
Identified and implemented software for project management, BI reporting, omnichannel CX, CRM, OMS, KDS, PMS, a new website (CMS), sales pipeline, internal comms, accounting, HR, and payroll.
Oversaw a $4mm annual budget, strategic direction, fundraising, and investor communications.
Created an engaging guest experience while reducing costs, tracking KPIs, and managing priorities.
Recruited & managed the principals of technology, product, customer experience, and operations.
Collaborated with a branding agency (Red Antler) to develop and launch a new brand identity.

JULY 2011 - APRIL 2018

Co-founded a venture-backed travel marketplace that streamlined hotel bookings for groups.
Generated $100mm in gross bookings by facilitating 50k group contracts for 100k users.
Assembled and managed the product and web development team.
Created a best-in-class user experience resulting in a 4.9/5 Google review score.
Sourced, signed and launched partnerships with supply and demand organizations.
Built and led a diverse 30 person organization, while overseeing day-to-day operations, a $3mm annual budget, product, business development, and fundraising initiatives.

JUNE 2009 - MARCH 2011

Selected into the Private Bank Analyst Training Program. Certifications: Series 7 & 63.
Sourced and initiated dialogue with prospective clients resulting in $100mm in new business.
Fostered and maintained existing client relationships for 4 bankers.

JANUARY 2006 - MAY 2009